CCTV maintenance agreements
CCTV AMC in Sri Lanka
An annual maintenance contract that keeps your cameras producing usable footage — inspected, verified and documented on a schedule, instead of discovered to be broken on the day you need the recording.
The value of a CCTV system is entirely in the footage it can produce months after installation. That is not guaranteed by good installation alone: disks fail quietly, retention shrinks as cameras are added, lenses cloud, housings leak, views drift and clocks slip. A maintenance agreement exists to catch all of that on a schedule, and to leave a written record of what was checked and what was found.
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Scope defined around your site, not a template
Before proposing an agreement we survey what is actually installed: camera positions and types, recorders, storage, power supplies, the switching and cabling in the CCTV path, and how footage is viewed and exported.
That survey produces a covered asset schedule, which is the part of any AMC that matters most. An unlisted camera is an uncovered camera, so we would rather write the list down accurately than agree a vague scope quickly.
- Camera schedule by location and type
- Recorders, storage and any archive arrangement
- Power supplies, PoE switches and cabling in scope
- Anything deliberately excluded, written down
Preventive inspection visits with a real checklist
Each visit follows a defined checklist rather than a look around. Housings, seals, mountings, cable entries, glass and covers are inspected and cleaned where needed — the physical items that Sri Lankan sun, rain and dust degrade steadily.
The checklist and the visit frequency are agreed with you up front and suited to the site, because a coastal industrial yard and an air-conditioned office corridor do not age at the same rate.
Recording verification and a test export
A live picture on a monitor does not prove a camera is recording. We confirm that each covered camera is writing to storage, that the recording covers the hours it should, and that footage can be exported from the recorder.
The export test is the only check that proves the whole chain end to end, and it is the one most often skipped. It is part of our routine.
Storage, retention and disk health
Retention drifts downwards over time as cameras are added, resolution rises or motion settings change. We measure the number of days actually held and compare it with the retention you need, then tell you what would restore it.
Disk health and recorder warnings are reviewed at the same time, so a failing disk is replaced before footage is lost rather than after an incident reveals the gap.
- Days of footage actually retained, measured on the recorder
- Disk health and recorder warnings reviewed and reported
- Impact of any newly added cameras on existing retention
Image quality, focus and camera position
Cameras move. Cleaning, vibration, weather and building work shift views, and a camera pointing slightly differently may no longer cover the area it was installed for.
We compare each view against the reference image from handover, and check focus, exposure and night performance. Where a view has drifted, it is corrected and the correction recorded.
Time synchronisation across recorders
Footage with the wrong timestamp is far less useful, and inconsistent clocks across recorders make comparing sites or reconstructing an incident unnecessarily hard.
Time synchronisation is checked and corrected at every visit. It takes moments and it protects the value of everything recorded in between.
Network health, PoE and remote access
Modern CCTV depends on switching and Power over Ethernet, and often on a route in from outside. Link errors, PoE problems or an intermittent connection show up as unreliable cameras long before anything fails outright, so the network in the CCTV path is part of the inspection.
Remote viewing can be configured where required, subject to the site internet and network arrangements. Where remote access exists, we review it as part of maintenance rather than leaving it untouched for years.
Fault diagnosis, escalation and exclusions
Between visits, faults are reported to us and diagnosed remotely first where the site allows it, then on site. Where a part is needed, we identify it and quote the replacement.
The agreement also states plainly what sits outside it — accidental damage, lightning, theft, building works, third-party changes and equipment beyond economic repair are the usual exclusions. Writing them down before signing is what prevents disputes later. We do not offer response-time or availability guarantees we cannot honestly commit to.
- How to report a fault and what information helps
- Remote diagnosis first where the site permits it
- Parts identified and quoted, not assumed included
- Exclusions and chargeable work stated in the agreement
Documentation and replacement planning
Every visit produces a record: what was checked, what was found, what was corrected and what needs attention next. Over a year that record shows where the system is heading rather than only where it is today.
It also informs replacement planning, so ageing recorders, disks and cameras are budgeted in advance instead of replaced under pressure after a failure.
Multi-site businesses
Where several branches are covered by one agreement, we keep the checklist, the reporting format and the retention standard identical across sites. That is what lets head office compare one branch with another and see which sites are drifting.
Our office is in Colombo and we cover sites across the suburbs and island-wide in Sri Lanka.
Questions
Frequently asked
- What is a CCTV AMC?
- An annual maintenance contract for a CCTV installation. It covers scheduled preventive inspection and verification work on an agreed list of cameras, recorders, storage and related network equipment, plus fault attendance during the term under the terms written into the agreement.
- Will you maintain a system that someone else installed?
- Yes. We survey the existing installation first and report honestly on its condition, including anything we consider unsuitable to cover. The covered asset schedule then reflects what is genuinely maintainable.
- How is maintenance different from CCTV installation?
- Installation delivers a working system on a given day. Maintenance keeps it producing usable, exportable footage over the following months and years — verification, retention checks, cleaning, adjustment and fault work. Our installation and maintenance services are quoted separately.
- How often are inspection visits?
- The frequency is agreed with you based on the site: camera count, environment, exposure to weather and dust, and how critical the footage is. Coastal and industrial sites usually justify more frequent visits than an internal office installation.
- What is not included in an AMC?
- Typically accidental damage, lightning and surge damage, theft, damage from building works or third-party changes, and equipment beyond economic repair. Exclusions are written into the agreement before signing so there is nothing to argue about later.
Related
Where to go next
The service pages set out scope and process; the guides help you compare quotations.
CCTV maintenance service
The maintenance service scope, including one-off inspections and repairs.
CCTV installation
New systems and extensions, surveyed and designed before installation.
Security consultation
Independent review of coverage, retention and what your system should do.
Security solutions
CCTV, access control and security systems together.
Retail & commercial
Branch networks where footage quality has to be consistent.
Industrial & warehousing
Harsh environments where preventive work matters most.
CCTV AMC buyer's guide
What to ask every provider before signing a maintenance contract.
Next step
Want your CCTV system surveyed for an AMC?
We inspect the installation, report what we find, and propose a maintenance scope written around your site.