Industries
BPO, Back Office & Contact Centers
Technology infrastructure for BPOs, shared-service centres, back-office operations and contact centres requiring reliable connectivity, secure networks and dependable physical security.
Or call us on +94 777 067 580
Typical challenges
What usually makes these sites difficult
- Voice and cloud platforms that stop working the moment a single internet link drops
- Shift operations running around the clock, so works and faults cannot wait for office hours
- Client and data-protection expectations covering restricted floors, recording retention and entry logs
- Rapid seat growth — new pods, agents and floors added faster than the cabling was planned for
- International head offices in Colombo and Port City Colombo expecting the same standards as their other locations
Requirements
What we design around
- Security requirements
- Entrance, production floor, server room and restricted-area CCTV with usable retention, plus access control and biometric entry for agent floors and clean rooms.
- Networking requirements
- Dedicated Internet and leased-line connectivity with primary and backup paths, MikroTik routing and enterprise switching, enterprise Wi-Fi for shared areas, and network security hardening for client data.
- Communications requirements
- IP PABX and business communications for inbound and outbound agent calling, supervisor routing and integration with contact-centre platforms.
- Infrastructure requirements
- Structured cabling to every seat position, organised comms rooms, labelled patching, as-built documentation and ongoing maintenance and infrastructure support.
Local and international work
Setting up or expanding in Colombo
We work with local operators as well as international BPO, back-office, shared-service and contact-centre teams establishing or expanding in Colombo — including offices in and around Port City Colombo. Connectivity, networking, surveillance, access control and communications can be delivered as one coordinated package, with local support once you are live.
Applicable solutions
Solution areas commonly used in bpo, back office & contact centers environments
Each area can be delivered on its own or combined into one integrated programme of work.
Security
CCTV and security camera systems installed, set up and maintained for homes, offices and multi-site businesses.
See SecurityNetwork & Connectivity
Network installation and structured cabling done neatly, labelled and tested — so every desk, floor and site stays connected.
See Network & ConnectivityWireless
Wi-Fi solutions planned on site so coverage is strong in every room and holds up when everyone is online at once.
See WirelessCommunications
Office phone systems (IP PABX) installed and supported so calls work reliably between your people and your customers.
See CommunicationsTechnology & Intelligence
Smart features on top of your cameras and network — like alerts and reports that help you run the place day to day.
See Technology & Intelligence
Planning a BPO or Contact Centre in Sri Lanka?
Next step
Let's build the right technology infrastructure for your business.
Share your requirement and our engineers will assess the environment, propose a design and outline a realistic implementation plan.